Nicholas Davies of N Davies Training - Trainer in Personal Safety T: 07761 814815 E: mail@nicholas.davies Conflict Management & De-Escalation Awareness Course on 7th February 2017 here at Hour-Office, Shrewsbury. Have you ever been in a conflict situation and not known how to handle it? Have you actually found that in that conflict situation things have started to get out of hand and you have started to fear for your safety or the safety of others? Have you even succumbed to